Raritan-computer COMMANDCENTER NOC Manuale Utente Scaricare il pdf (Pagina 131)

APPENDIX B: TROUBLESHOOTING 119

• If you are a reseller seeking technical resources, please send an email to

[email protected].

• For technical support, call the number as stated in the front of this document. Note that

Technical Support is intended to provide resellers and customers with technical

assistance if necessary. All callers will be asked to provide their reseller or customer

number before any questions can be answered.

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CommandCenter 1
FCC Information 3
Japanese Approvals 3
Safety Guidelines 4
Rack Mount Safety Guidelines 4
Contents 5
IGURES vii 7
Figures 9
IGURES 10
IGURES xi 11
Chapter 1: Introduction 13
Intended Audience 14
Terminology/Acronyms 15
CHAPTER 1: INTRODUCTION 5 17
Licensing Explained 18
Workstation 19
Promoted Workstation 19
Power Down CC-NOC 21
Appliance Shutdown/Restart 21
Appliance Network Settings 21
Configure Date and Time 22
Configure Network Connection 23
Outgoing Email Communication 24
Change Nameserver Addresses 25
Edit Discovery Ranges 25
Edit SNMP Ranges 27
Configure Scheduled Outages 28
Configure Pollers 30
Figure 14 Device Totals 32
Configure Outage Report 34
Configure a CC-SG 35
Disconnect a CC-SG 38
Delete a CC-SG 38
Multi-Site Management 39
Configure Event Forwarding 40
Configure Trap Relaying 41
Discover a Single Device 42
Administrator Tools 44
Send Incident Report 45
Generate Diagnostics File 46
Establish Support Connection 46
Download Data Archives 47
Advanced Administration 47
Figure 42 System Updates 48
Figure 43 Download Updates 48
Figure 44 Install Updates 49
Figure 46 View All Updates 49
Figure 47 View All Updates 50
Data Backup and Restore 51
Manage Routes 52
Figure 51 Manage Routes 53
Install CC-NOC License 55
Installed Appliances List 56
Ethernet TAP 57
Deployment 58
Manage Signatures 65
ProxyInstaller 68
Management naming resolution 72
Properties Dialog Box 74
Command Line Interface 75
Figure 79 Manage Devices 76
Edit WINS Settings 77
Figure 81 Edit WINS Settings 78
Edit LMHOSTS File 79
Vulnerability Scan Levels 82
Figure 89 Admin Status 85
Add/Edit a Notification 86
Configure Notification Paths 93
Configure TAP Paging 98
Add a new TAP Service 99
Edit Modem Parameters 100
Chapter 7: Managing Assets 101
Figure 114 Importing assets 102
Export Assets 103
Clear All Asset Records 104
Create, Modify, Delete Users 105
Edit a User 106
Configure Categories 108
Web Servers 109
Configure Views 111
Add/Modify an Existing View 112
Map Users 113
Appendix A: Specifications 115
Electrical Specifications 116
Appendix B: Troubleshooting 117
RAID Array Failure 118
The CC-NOC Services 118
Capability Scanning 119
Pollers 119
Notifications 119
SNMP Data Collection 120
Vulnerability Scanning 120
Windows Management 120
Your Network 121
Raritan Support Structure 121
Discovery 121
Systems? 122
Scanning Interfaces 122
Re-Parenting 123
: TROUBLESHOOTING 115 127
Historic Data and Graphs 129
Additional Support 130
: TROUBLESHOOTING 119 131
Overview 133
Windows Performance Metrics 136
Thresholding 138
Management 141
Intrusion Detection Events 145
Event Categories 146
What do I do when… 146
What if I have been hacked? 147
Security – An Elusive Goal 147
Available values 149
Notification: 149
Events: 149
Assets: 150
Management’s Necessary Evil 151
HTTP Synthetic Transaction 152
Additional Notes 154
255-80-5301-00 155

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